Refund policy

Please note: Some brands have their own specific return policies in place which are reflected in our policies below - Please ensure you check this!

 

 (R1.1) Should you change your mind, or no longer require the item you have purchased within the first 28 days of receiving the goods; You can return your item to us for a refund or exchange. You must notify JMFTUNING within 14 days of purchase that you wish to return it. Once we have been notified, you have a further 14 days - or upto 28 days from date of purchase for the goods to be back in our possession!

 

If the item does not arrive straight away: We must be notified of your intent to return - and have the items back in our possession within 14 days of the goods being delivered to yourself!

 

Request for a return after 14 days, or goods received back after 28 days will not be accepted - As per Section 22 Sub Section 3 of the consumer rights act 2015

 

Please note: The item you are returning must not have been installed or used in any way. Damaged, marked or removed packaging may result in a refund being refused or deductions from the refund being made. The item must be returned to SUPPLIER in the manner it was sent. Duck/Duct tape must not be used what so ever!

 

Further: Items which are delivered in a clear seal around their packaging with a sticker stating "None returnable once seal removed" can not be returned if the item has been removed from this seal. This only applies to electrical items such as Lighting products etc as per distance selling regulations.

 

(R1.2) Please Note: Returns may be subject to a restocking fee of 5-10% (With a minimum of £15) - This will be deducted from your refund upon receipt of the returned items. JMFTUNING will not cover the shipping cost of the returned item nor will we refund the shipping from JMFTUNING to yourself as this was a service which was provided, and can not be returned!

 

The re-stocking fee is calculated as follows. Total Sale Value, Minus Shipping costs, Minus any discounts used, Minus 5-10% (or £15) = amount refunded

 

Some Vendors may enforce their own Re Stocking fee which differs to the above, For example Maxton Design in some cases levy upto 20% or a Minimum of £15

 

JMFTUNING will not charge a Re-Stocking Fee on our own branded items (JMFTUNING) provided the item does not require re packaging.

 

Why is a re-stocking fee charged? Unfortunately some Manufacturers and suppliers impose a re stocking fee, this cost is only passed on by JMFTUNING and not actually charged by ourselves, JMFTUNING makes ZERO profit from a restocking charge and we will waiver it where we can.

 

(R1.3 ) We may in some cases opt to waive the restocking fee - However this decision will be made by our returns team upon receipt of the return. Please be advised that if we waive the fee once as a goodwill gesture this does not guarantee future waivers and this is a goodwill gesture from JMFTUNING.

 

(R1.4) Any third party items (Such as Milltek, Scorpion, Cobra, Maxton Design etc) MUST be returned to US/SUPPLIER in their original packaging. We will refuse return of items that are not returned to us/SUPPLIER in their original box and/or packaging! This also applies if the Box / packaging is damaged to the point where it can not be sent out looking like a "Brand New" item!

 

The general rule of thumb is that the next customer to receive this item must be satisfied it is brand new and un-used.

 

(R1.5) Simply contact our support team to arrange a return and we can get proceedings underway,

 

Shipping costs for a return is at the cost to the customer!

 

(R1.6) JMFTUNING can in no way reimburse you for return postage, further to this; if a refund is granted it will only be for the amount of the product, and not the outbound postage costs.

 

(R1.7) Returns where this is as a result of an item arriving damaged or faulty - JMFTUNING must be notified within 24 hours of delivery. If you believe the item is used, damaged or faulty and do not notify us within 24 hours, a claim may be invalid.

 

If you install an item that is damaged, this then waives the right to return. All items should be inspected thoroughly for damage and / or marks prior to install, as this makes it black and white as to whether the damage occurred during transit or once installed! If you choose to install a damaged item without inspecting it first then unfortunately this waives any return as we can not prove otherwise. It is important to check every delivered item thoroughly!

 

(R1.8) Where the Re-Stocking Fee is waivered - the payment providers may still make a deduction from your refund, information of this is detailed below in the cancellation section!

 

(R1.9) Any Glass lighting from JMFTUNING, such as Halogen, HID, BiXenon or similar can not be returned. Unfortunately if the glass gets contaminated with dust or finger prints their lifespan is reduced by almost 95%, Once received these can not be returned! An exemption can be made on the occasion where the item has a clear film protective packaging around its outter - provided this has not been removed we can honour a return.

 

(R1.10) Any item that has is sealed, with a sticker stating "No Return If Seal Removed" is none returnable once said seal is removed.

 

(R1.11) If you return an item for a refund or exchange, and the item arrives back to us damaged in any way then unfortunately we will be unable to process this as a return for a refund or exchange. In Such cases, JMFTUNING will provide you with the evidence required to submit a claim with the courier you used to return the item. (Such as photos of the damage etc)

 

As your return courier is contracted with yourself, JMFTUNING will in no way be able to act on your behalf with a claim and this must be carried out wholely and entirely by yourself. If the courier wishes to visit our site to inspect or collect damaged goods, this can be arranged.

 

Maxton Design Specific Return Policies:

Returns

 

Original condition - We must make sure a product is in its original condition before it can be returned to us. If the protective film is removed it will void a return. Similarly, all of our products have holographic verification stickers, if this is removed, we cannot accept a return either.

 

Fitting kits / Manuals – If a customer returns a product and it does not include a fitting kit or manual, Maxton deduct a £10 fee. There is a £10 fee because if a customer wishes to purchase a kit from us, this is how much it will cost.

 

Packaging - Items not sent back in their original undamaged Maxton Design Box may be refused